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Terms of Service

Last updated: June 19, 2026

These Terms of Service (“Terms”) govern your access to and use of Ortonomate (“the Service”), a cloud-based CRM and lead management platform provided by Ortonomate (“we”, “us”, or “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Ortonomate is a subscription-based software-as-a-service (SaaS) platform that provides businesses with tools for lead capture, CRM pipeline management, AI-powered communication (SMS, voice, WhatsApp), marketing automation, booking pages, and reporting. We host and maintain the platform on your behalf — you do not receive source code or a self-hosted installation.

We may update, improve, or modify the Service at any time. We will endeavour to provide notice of significant changes that affect your use. Continued use of the Service after changes constitutes acceptance of those changes.

2. Accounts

You must provide accurate, current information when creating your account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at support@ortonomate.app if you suspect unauthorised access.

You may not share login credentials between multiple individuals unless you have purchased a plan that includes multiple team seats. Each seat is for one named user.

3. Subscription Plans & Billing

Ortonomate is offered on a recurring subscription basis. Plans are available on monthly or annual billing cycles. Current plan pricing is displayed on the pricing page at ortonomate.app.

By subscribing, you authorise us to charge your nominated payment method on each renewal date. It is your responsibility to ensure your payment details remain current. Failed payments may result in suspension of your account until the outstanding balance is settled.

We reserve the right to change subscription pricing with at least 30 days notice. Price changes will not apply until your next renewal date.

4. Free Trials

Where a free trial is offered, you will not be charged until the trial period ends. If you do not cancel before the trial ends, your subscription will automatically commence and your payment method will be charged. We reserve the right to modify or discontinue free trial offers at any time.

5. Cancellation

You may cancel your subscription at any time by contacting us at support@ortonomate.app. Please include your full name, business name, and the email address associated with your account. We aim to process all cancellation requests within one business day.

Upon cancellation, your subscription will remain active until the end of the current billing period. You will not be charged for the following period. Access to the Service will cease at the end of the paid period.

We do not offer refunds for the unused portion of a billing period unless required by applicable law (see Section 6 below).

6. Refunds

All subscription fees are non-refundable except where required under applicable mandatory consumer protection legislation in your jurisdiction. If you believe you are entitled to a refund under applicable law, please contact us at support@ortonomate.app and we will assess your request in good faith.

If you experience a material service failure on our part, please contact support and we will work to resolve it promptly. We may, at our sole discretion, issue pro-rata credits or refunds in cases of extended service outages caused by us.

7. Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with all applicable laws in your jurisdiction and the jurisdictions of your contacts, including but not limited to:

You must not use the Service to:

We reserve the right to suspend or terminate accounts that violate these acceptable use requirements, without notice and without refund.

8. Your Data

You retain ownership of all data you upload to or generate within the Service, including your contacts, pipelines, conversation history, and files (“Your Data”).

We process Your Data solely to provide and improve the Service. We do not sell Your Data to third parties. Our handling of personal data is described in our Privacy Policy.

Upon cancellation or termination of your account, we will retain Your Data for a period of 30 days to allow for data export requests. After that period, Your Data may be permanently deleted from our systems. If you require a data export prior to cancellation, please contact support before your access ends.

9. Third-Party Services

The Service integrates with third-party providers including, but not limited to, Twilio (SMS and voice), Stripe (payments), Resend (email), and Firebase (authentication). Your use of those integrations is subject to the respective providers’ terms of service. We are not responsible for the availability, accuracy, or conduct of any third-party service.

SMS and voice usage via Twilio may incur per-message or per-minute costs that are billed separately through your own Twilio account. These costs are not included in your Ortonomate subscription.

10. Intellectual Property

The Ortonomate platform, including its software, design, trademarks, and content, is owned by us and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property beyond the limited right to use the Service as described herein.

You grant us a limited, non-exclusive licence to use Your Data solely for the purpose of providing the Service to you.

11. Service Availability

We aim to maintain high availability of the Service but do not guarantee uninterrupted access. Scheduled maintenance, third-party outages, or circumstances beyond our control may cause temporary unavailability. We will endeavour to provide advance notice of planned maintenance where possible.

12. Termination

We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or use the Service in a way that harms other users or third parties. In such cases, no refund will be issued.

You may terminate your account at any time by cancelling your subscription as described in Section 5.

13. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or meet your specific business requirements.

Nothing in these Terms limits any rights you may have under the Australian Consumer Law that cannot be excluded by contract.

14. Limitation of Liability

To the fullest extent permitted by applicable law, our total aggregate liability to you for any claim arising out of or related to these Terms or your use of the Service shall not exceed the total subscription fees you paid to us in the three months immediately preceding the event giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost leads, lost revenue, or loss of data, arising from your use of or inability to use the Service.

15. Governing Law

These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles. We serve customers globally and respect applicable mandatory consumer protections in your jurisdiction — nothing in these Terms limits any rights you have under the laws of your own country that cannot be excluded by contract. For formal dispute resolution, the courts of Victoria, Australia have jurisdiction.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or an in-app notice at least 14 days before the changes take effect. Your continued use of the Service after that date constitutes acceptance of the updated Terms. If you do not accept the updated Terms, you may cancel your subscription before the effective date.

17. Contact

For questions about these Terms, email us at support@ortonomate.app or .